All work/Botanalytics
Botanalytics
Conversational analytics with live in-conversation intervention. Shipped the dashboard, intent inspector, and transcript tooling — adopted by teams at Coca-Cola, eBay, AstraZeneca, Philips, Rakuten and Comcast.
Role
Founding Product Designer & Engineer
Period
2016 — 2017
Sector
SaaS · AI · Analytics
The product
Outcomes
- Coca-Cola, eBay, AstraZeneca, Philips, Rakuten and Comcast adoption
- Forbes 30 Under 30 (founders)
- Pioneered live chat intervention
“Akif designed live in-conversation intervention experiences — operators redirecting chats and triggering actions in real time. This was 2016–17. The category effectively did not exist.”